Terms & Conditions / Privacy Policy

Last Updated: August 17, 2026

Who We Are

Specialty Veterinary Dental Services, LLC, doing business as Companion Dentistry & Oral Surgery, is a specialty veterinary dental and oral surgery practice serving Colorado’s Western Slope, the Roaring Fork Valley, and the Vail Valley.

Mailing address: 4804 County Rd 127, Glenwood Springs, CO 81601
Phone and text: (970) 331-0453
Email: info@companiondentistry.com
Website: https://companiondentistry.com
Hours: Monday–Friday, 8:00 AM–5:00 PM

This Privacy Policy explains what information we collect from clients and prospective clients, how we collect it, why we use it, who we share it with, and the choices you have. It applies to our website, online and paper forms, and our phone, text, and email communications.

Specialty Veterinary Dental Services DBA Companion Dentistry and Oral Surgery Respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

Data Usage: We use your data solely for general conversational messaging to answer questions and provide support to customers.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring, and message frequency varies.

Contact Specialty Veterinary Dental Services DBA Companion Dentistry and Oral Surgery at (970) 331-0453 or Info@companiondentistry.com for HELP or to STOP receiving messages.

Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to Info@companiondentistry.com or (970) 331-0453 After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

Carrier Non-Liability Carriers are not liable for any delayed or undelivered messages

Non-Sharing Clause: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. Information sharing to subcontractors in support services, such as customer service providers, is permitted.

Information We Collect

Client and Owner Information

We may collect:

• Name
• Email address
• Phone number(s), including mobile phone numbers
• Mailing address
• Names of other people you authorize to make decisions about your animal’s healthcare
• How you found us and the name of any person or veterinarian who referred you

Patient (Animal) Information

We may collect:

• Name, species, breed, age or date of birth, sex, and reproductive status
• Medical, dental, and surgical history, including records received from your primary or referring veterinarian
• Examination findings, diagnostic images and radiographs, anesthesia and treatment records, laboratory and pathology results, and photographs taken for clinical documentation or education

Financial Information

We may collect:

• Payment card information processed at the time services are performed
• Deposits, estimates, invoices, and payment history

Payment card information may be processed by third-party payment processors and is handled according to their applicable privacy and security practices.

Communications

We may collect:

• The content of texts, emails, voicemails, and form submissions you send us and our replies
• Appointment scheduling and confirmation history

Website Information

Our website does not use advertising or analytics trackers.

Our web host and form software may log standard technical information, such as IP address and browser or device information, for website operation, security, and spam prevention.

Our website uses cookies and similar technologies for basic site functionality, security, and spam prevention, including CAPTCHA. You can control cookies through your browser settings.

How We Collect Information

We may collect information:

• Through forms on our website, including the New Client Form, Veterinary Referral Form, Equine Veterinary Service Agreement, and Informed Consent form
• When you call, text, or email us
• In person at appointments, at partner hospitals, or on-site at your property for equine visits
• From your primary or referring veterinarian when records are sent to us as part of a referral
• From outside laboratories, imaging providers, and pathologists who process samples for your animal

Why We Use Information

We use the information we collect to:

• Schedule, confirm, reschedule, and remind you of appointments
• Coordinate care at the partner hospital where your animal’s procedure will take place or at your property for equine visits
• Contact you about your animal’s condition, treatment plan, anesthesia, and surgical findings, including during a procedure when a decision is needed
• Prepare and discuss treatment estimates
• Provide pre-operative instructions, discharge instructions, medication directions, and post-operative follow-up
• Tell you when your animal is ready to be picked up
• Bill and collect payment and process deposits
• Create and maintain veterinary medical records as required by applicable law
• Respond to your questions and requests
• Communicate with your referring or primary veterinarian about your animal’s care
• Provide continuing education to veterinary professionals using clinical images only in de-identified form unless you give separate permission

We do not use client mobile phone numbers or SMS consent information for advertising or promotional purposes.

How We Share Information

We do not sell client information, patient information, mobile phone numbers, or SMS consent information.

We do not share client or patient information with third parties or affiliates for their own marketing or promotional purposes.

SMS Privacy

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or consent information with third parties or affiliates for their own marketing or promotional purposes.

Your SMS opt-in information and consent will not be shared with third parties for marketing purposes. This includes your mobile phone number, the fact that you opted in to receive text messages, and records of your SMS consent.

If necessary to provide our text messaging service, your mobile phone number and related information may be processed by our contracted telecommunications, messaging, or technology service providers solely to provide messaging services on our behalf. Those providers are not authorized to use your information for their own marketing purposes.

We share limited information with other parties only when necessary to provide veterinary care, operate our practice, process transactions, provide requested services, or comply with legal obligations.

These parties may include:

• Your primary and referring veterinarian, so your animal’s dental care is reflected in their overall medical record
• Partner veterinary hospitals where your companion’s procedures are performed
• Outside laboratories, imaging providers, and pathologists who process diagnostic samples
• Payment processors and financing providers, including our card processor and CareCredit if you apply, solely to process your payment or financing request
• Software and service providers that operate our practice management system, website, online forms, email, and phone or text messaging systems, solely to provide services to us
• Collection agencies for invoices that remain unpaid beyond the period stated in our payment terms
• Government agencies, regulators, courts, or other parties when disclosure is required by law, court order, or necessary to protect the health or safety of an animal or person
• Anyone you have authorized to make decisions about your animal’s healthcare

Information shared with service providers is limited to what is reasonably necessary for them to provide the services they perform for us.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including access controls, secured devices, and vendors selected for their security practices.

No system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet.

How Long We Keep Information

We keep veterinary medical records for at least the minimum period required by applicable Colorado veterinary practice requirements and longer when needed for legal, tax, insurance, or legitimate business purposes.

Communication records, including text message history, are retained only as long as reasonably necessary for those purposes.

Text Messaging Terms and Conditions

Text messages from Companion Dentistry are sent from Companion Dentistry at (970) 331-0453.

Message Types

If you voluntarily consent to receive text messages from us, we may send text messages concerning:

• Appointment scheduling, confirmations, and reminders
• Pre-operative and discharge instructions
• Treatment estimates and billing
• Notification that your animal is ready for pickup
• Updates regarding your animal’s care
• Responses to questions or text messages you send to us

We do not send marketing or promotional text messages.

Message Frequency

Message frequency varies depending on your appointments and communications with us. You may receive approximately five messages per appointment, in addition to replies to messages you send us.

Message and Data Rates

Message and data rates may apply.

How to Unsubscribe

You can opt out of text messages at any time by replying STOP to any message from us.

After you send STOP, you will receive one confirmation message and no further text messages from us unless you later provide a new affirmative consent to receive them.

You may also request removal from our text messaging service by calling (970) 331-0453 or emailing info@companiondentistry.com.

How to Get Help

Reply HELP to any message, call (970) 331-0453, or email info@companiondentistry.com for assistance.

Consent Is Not a Condition of Service

Consent to receive text messages is not a condition of purchasing goods or services or receiving veterinary care.

You do not have to agree to receive text messages in order to become a client or receive care. If you choose not to receive text messages or later opt out, we will use other available communication methods, such as phone or email, when appropriate.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

SMS Consent and Mobile Information Are Not Shared for Marketing

Your consent to receive text messages and your mobile phone number will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information and consent records are not shared with third parties for marketing purposes.

Other Communications

Email and Phone

We may contact clients by email and phone regarding appointments, veterinary care, billing, and other matters related to services requested by the client.

You may opt out of non-essential email communications by using an unsubscribe link included in the email or by contacting us directly.

Your Choices and Rights

You may, subject to applicable law and our legal recordkeeping obligations:

• Ask what information we have about you and your animal
• Request a copy of your animal’s medical records
• Request correction of inaccurate information
• Request deletion of information that we are not legally required to retain
• Opt out of text messages
• Opt out of non-essential email and phone communications
• Ask questions about how we handle your information

To make a request, call (970) 331-0453, email info@companiondentistry.com, or write to us at the mailing address above.

We will respond within 45 days where applicable. We may need to verify your identity before acting on a request, and some veterinary records must be retained even after a deletion request.

Colorado residents may have additional rights under the Colorado Privacy Act. We honor the requests described above for all clients regardless of where they live, subject to applicable legal requirements and exceptions.

Children

Our services are directed to animal owners who are adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it when required.

Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, we will change the “Last Updated” date above and post the revised policy on this page. Material changes affecting how we use personal information will be communicated to active clients when appropriate.

Contact Us

Companion Dentistry & Oral Surgery
Specialty Veterinary Dental Services, LLC
4804 County Rd 127
Glenwood Springs, CO 81601

 

Companion Dentistry & Oral Surgery
Specialty Veterinary Dental Services, LLC
© 2026 Specialty Veterinary Dental Services, LLC. All rights reserved.
Phone and text: (970) 331-0453
Email: info@companiondentistry.com
Website: https://companiondentistry.com